fly99's Privacy Policy
Your personal information is of the utmost importance to us. Through SSL encryption and strict security measures, fly99 keeps your privacy protected.
Introduction & Applicability
This privacy policy applies to all users of the fly99 platform's services. By reading this policy, you will learn what information we collect, why we collect it, how we use it, and what measures are taken to protect your information.
1 Scope of Policy
This privacy policy ("Policy") applies to fly99 ("we", "our", "Platform") and its services, which include the website, mobile version, gaming services, and customer support channels. When you use fly99's services, you agree to the terms described in this policy.
This policy has been drawn up in accordance with the laws of Bangladesh and applicable digital security regulations. We give the highest priority to our users' privacy and follow a principle of transparency in data protection.
To use fly99's services, a user must be 21 years of age or older.
What Information We Collect
2.1 Information Provided Directly
Information you provide during registration and account management:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Financial transaction information — bKash, Nagad, Rocket, Upay or bank account number
- Security question answers
- Messages and information sent to customer support
2.2 Automatically Collected Information
Information automatically collected while you use fly99:
- IP address and device identifier
- Browser type, operating system, and device model
- Pages visited, login time, and session information
- Browsing information collected through cookies and similar tracking technologies
- Gaming activity logs — bet amounts, win/loss records
- Connection date and time (per Bangladesh Standard Time — BST, UTC+6)
2.3 Information Received from Third Parties
In some cases we may receive information from trusted third-party services for the purposes of identity verification, fraud prevention, and secure transactions. Such information may include transaction verification data from payment processors and information received from identity verification service providers.
Purpose of Information Use
3 Why We Use Your Information
fly99 uses collected information for the following purposes:
| Purpose | Details |
|---|---|
| Account Management | Managing the registration process, identity verification, and account security |
| Financial Transactions | Processing deposits and withdrawals, issuing bonuses, and preventing fraud |
| Customer Support | Providing 24/7 support via live chat and email |
| Platform Improvement | Analyzing user experience and improving service quality |
| Security & Compliance | Detecting fraud, preventing unauthorized access, and meeting legal obligations |
| Responsible Gaming | Monitoring users' gaming behavior and providing support where needed |
| Communications | Sending important service-related notifications and updates |
Information Sharing & Disclosure
4.1 Sharing Information with Third Parties
fly99 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Partners: Only the minimum information required to process bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment service provider.
- Technology & Infrastructure Services: Cloud hosting, cybersecurity, and anti-fraud service providers are given limited access to information under strict confidentiality agreements.
- Game Providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive limited access to technical gameplay-related information.
- Legal Obligations: In cases involving a court order or legal requirement, sharing information with the relevant authorities may be necessary.
4.2 International Data Transfers
Your information may be stored or processed outside Bangladesh. In such cases, fly99 ensures that the relevant country or service provider maintains internationally recognized data protection standards, and that the necessary agreements are in place to ensure appropriate protection of your information.
Cookies & Tracking Technologies
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. fly99 uses the following types of cookies:
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Used to remember your preferences — such as language selection and game settings.
- Analytics Cookies: Collect anonymous statistics to monitor and improve platform usage.
- Security Cookies: For fraud detection and account protection.
5.2 Managing Cookies
You can manage cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some of fly99's core features from working properly, and in particular may disrupt login and transaction-related functions.
Data Security Measures
6 How We Keep Your Information Secure
fly99 uses industry-standard technologies and practices to protect your information. Our security measures include:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted through an encrypted connection, protecting it from interception or tampering.
- Data Encryption: Sensitive stored data — including passwords and financial information — is kept in an encrypted state.
- Access Controls: Only authorized personnel may access your information, and only for specified purposes.
- Regular Security Assessments: Our systems undergo regular security testing to identify and address vulnerabilities.
- Firewall & Intrusion Detection: Advanced network security measures monitor and prevent unauthorized access attempts.
- Two-Factor Authentication: An additional verification layer is provided for account protection.
While we maintain the highest security measures, no internet connection or method of data transmission is completely secure. fly99 is committed, however, to taking prompt action in the event of any security breach and to notifying affected users.
Data Retention & Deletion
7.1 How Long Information Is Retained
fly99 retains your information only for as long as necessary for the purposes described in this policy or as required to meet legal obligations. As a general rule:
- Information for active accounts is retained for as long as the account remains active.
- Even after an account is closed, certain transaction and identity-related information may be retained for a specified period due to legal obligations.
- Information used for marketing and analytics purposes is deleted after consent is withdrawn or when it is no longer relevant.
- Security logs are retained for a specified period and then automatically deleted.
7.2 Account Closure Process
You can close your account by contacting fly99. After receiving a closure request, we will complete verification and take the necessary steps. Please keep in mind that certain information may be required to remain in our records under legal compliance and financial regulatory obligations.
Your Rights & Controls
8 Your Rights Over Your Information
As a fly99 user, you have the following rights:
- Right of Access: You can find out what information we hold about you and how it is being used.
- Right to Rectification: If your account contains inaccurate or incomplete information, you can request that it be corrected.
- Right to Erasure: In certain circumstances you can request that your personal information be deleted, within the limits of legal obligations.
- Right to Object to Processing: You can object to certain types of processing of your information.
- Right to Data Portability: You can receive a copy of your information.
- Right to Restriction: In certain circumstances you can request that the processing of your information be limited.
- Right to Withdraw Consent: Where information processing is based on consent, you can withdraw that consent at any time.
To exercise these rights, contact us at [email protected] or via live chat.
Protection of Minors
9 Collection of Minors' Information Is Prohibited
fly99's services are strictly for those aged 21 and over. We do not knowingly collect any information from persons under the age of 21.
Through an age verification process at registration, we make every effort to ensure that users of our platform meet the required age limit. If we become aware that a minor's information has been collected by mistake, we will delete it immediately and close the relevant account.
If you believe a minor has registered on fly99, please contact us at [email protected].
Policy Changes & Updates
10.1 Process for Policy Changes
fly99 may update this privacy policy from time to time — in response to changes in services, legal obligations, or data protection regulations. When material changes are made to the policy, we will:
- Display a clear notice on the website;
- Notify registered users via email or live chat;
- Record the date of the update on this page.
Continued use of the service after any changes will be taken as your agreement to the revised policy.
10.2 Effective Date of Current Policy
This privacy policy was last updated in 2026. For any questions or concerns, please contact our support team.
Contact & Complaints
11 Privacy-Related Contact
For any questions, concerns, or requests to exercise your rights regarding your personal information, you can contact fly99's support team:
- Email: [email protected]
- Live Chat: 24/7 support — in Bengali and English
We will process your privacy-related requests as promptly as possible. Requests that are complex or require verification may take additional time.
If you believe your privacy rights have been violated and our response is not satisfactory, you have the right to file a complaint with the relevant data protection authority.
Enjoy a safe and trusted gaming experience at fly99
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