Help Center
fly99's Most Asked Questions
Betting, deposits, withdrawals, account security, and support — find detailed answers to all your important questions about fly99 in one place.
Whether you're new to fly99 or a regular player, questions come up from time to time. From cricket betting to depositing via bKash, from keeping your account secure to reaching customer support — over 20 questions and answers are organized in four sections below. Click on the question that applies to you and read the full answer.
Cricket Betting
Log in to fly99, go to the Sports section, and select Cricket. You'll find a list of ongoing and upcoming cricket events including BPL. Click on your preferred match, choose a market such as match winner, total runs, or others, enter your stake amount, and confirm. The minimum deposit amount is ৳300. You can place bets on international matches the same way.
If a match is abandoned due to rain or ends without an official result, the bet is generally considered void (cancelled) and the full stake is returned to your account. If the result is determined by the DLS method, the bet is usually considered valid. Rules may vary for specific markets — read the terms at the time of betting.
Yes, fly99 offers in-play or live betting. You can place bets even after a match has started — for example, on how many runs will be scored in the next over or when the next wicket will fall. Odds change quickly in live markets, so review the market carefully before making a decision.
On fly99, you'll find a variety of markets for international cricket matches: match winner, series winner, total runs (over/under), toss winner, top run scorer, top wicket taker, and more. For example, in a Bangladesh vs India match you can place bets on the match winner or total runs market.
An accumulator (or multi-bet) combines multiple selections into a single bet. The odds of each selection are multiplied together to form the total odds, which can significantly increase your potential return. However, all selections must be correct to win — if any one of them is wrong, the entire bet is lost. It offers higher return potential but also carries higher risk.
Account Security
A strong password should be at least 12 characters long — a mix of uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Avoid simple passwords like "12345" or your date of birth. Do not use your fly99 account password anywhere else, and change it regularly.
fly99 uses SSL encryption, which means your personal information and transaction data is sent to the server in encrypted form. Third parties cannot easily read this data. Security monitoring is also carried out regularly to ensure fair play. Visit the Privacy Policy page to learn more.
Some fraudsters create fake websites that look like fly99. Always verify the fly99.mom URL in your browser's address bar. Do not log in from unfamiliar links, especially links sent via SMS or Facebook messages. If in doubt, type fly99.mom directly and immediately inform the support team.
Never. No fly99 staff member will ask you for your OTP, bKash PIN, Nagad PIN, or password. If anyone claiming to be a fly99 representative asks for this information, it is completely fraudulent. Ignore such contact and notify our support team immediately.
If you see unfamiliar transactions or suspect someone has accessed your account, change your password immediately. Then contact fly99 via live chat or email at [email protected] right away. Our security team will review the account and take the necessary steps.
Customer Support
fly99 has two support channels. First, you can get instant connection via live chat from any page on the site. Second, for more detailed matters you can write to [email protected]. Both channels are active 24 hours a day, 7 days a week.
Yes, fly99's customer support team serves in both Bengali and English. Bengali-language support has been made available with Bangladeshi players in mind, so you can explain any issue in your own language.
To get help faster, have the following ready in advance: your registered email or phone number, the date and time of the issue (BST), the transaction ID or bet ID (if available), and a brief description of the problem. If you have a screenshot, you can send that too — it helps resolve the issue much faster.
Absolutely. fly99 customer support is available 24 hours a day, 7 days a week — night or day, holiday or working day. Contact us via live chat at any time, or send an email and you will receive a reply as soon as possible.
Contact the support team right away if a deposit or withdrawal is delayed, a bonus has not been credited, you have questions about a betting result, you are having trouble accessing your account, or you encounter any technical issue. No matter how small the problem, our team is ready to help.
How to Deposit Money
Log in to your fly99 account and go to the "Deposit" option. Select bKash as your payment method. Send the payment from your bKash app to the fly99 bKash number shown on screen. Enter the transaction ID and amount correctly and confirm the deposit. If successful, your balance will update shortly.
The minimum deposit amount on fly99 is ৳300 — this applies equally to all payment methods. That means whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you can start depositing from ৳300.
fly99 supports all popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay and bank transfer (from Dutch-Bangla Bank, BRAC Bank, or other major Bangladeshi banks). Choose whichever is most convenient for you.
fly99 does not charge any deposit fee of its own. However, your mobile banking service (such as bKash or Nagad) may apply its own service charge — that is entirely a matter of that provider's policy. Please refer to the terms of the relevant service for details.
Deposits via bKash, Nagad, or Rocket are generally processed very quickly. Bank transfers may take slightly longer. If your balance has not updated after a long time, contact us via live chat or at [email protected] with a screenshot of the transaction.
The minimum withdrawal amount on fly99 is ৳800. Withdrawal requests are generally processed within 5–30 minutes. Bank transfers may take a little longer. If your account verification is complete, the withdrawal process will go through without issues.
Have more questions?
We're here to help
If you couldn't find the answer to your question in the FAQ, don't worry. fly99's support team is available 24 hours a day, 7 days a week in both Bengali and English. Get instant connection via live chat or write to us by email.
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